Privacy Policy

IOS & Android Mobile Apps

Effective Date: August 29, 2024

Trooyoos ("us", "we", or "our") operates the https://trooyoos.com website and the Trooyoos mobile application (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

As you download the Trooyoos app, please take a moment to read how we collect and use your personal data.

Why we need your personal data

You have consented to provide this information to us but can withdraw your consent at any time by getting in touch with us support@trooyoos.com

What do we do with your personal data?

We retain your personal data only for as long as necessary to carry out the functions of the App. If you notify us that you no longer wish to be listed on the database, we will delete your information as soon as possible.
We use your personal data to provide you with information about free Items others have made available in your city.
We may use your personal data to contact you about Trooyoos services that we believe you may be interested in.
We do not share your personal data with anyone unless we are required to do so by law or when it is necessary to make the App run smoothly.
We do not sell your personal data to anyone.

All the personal data that we process is located on secured servers within the United States of America and the European Economic Area (EEA).

What are your rights?

You can request that your personal data be deleted by making a request to support@trooyoos.com. If you believe the personal data we process on you is incorrect, you can request to have it corrected. If you wish to raise a complaint on how we have handled your personal data, you can contact us and we will investigate the matter. There are more details on your rights set out in our full Privacy Policy below.

PRIVACY POLICY

Last updated: August 29, 2024

Introduction

This privacy policy should be read alongside, and in addition to, our Terms and Conditions, which can be found at: https://trooyoos.com/terms-and-conditions/. Any capitalized terms which are used in this privacy policy but are not defined shall have the same meaning set out in the Terms and Conditions.
Please read this privacy policy carefully.
TROOYOOS (the "Company" or "We") respect your privacy and are committed to protecting it through our compliance with this policy.
For the purposes of this policy both the website www.trooyoos.com and the Trooyoos application shall be referred to as the "App".
This policy applies only to information we collect on the App, via email, text and other electronic communications sent through or in connection with the App.
This policy does not apply to information that:
1. We collect offline or on any other Company apps or websites (other than www.trooyoos.com), including websites you may access through this App; or
2. You provide to or is collected by any third party (see "Third-party information collection") unless this information is provided by them to us.
Please note, third parties may have their own privacy policies, which we encourage you to read before providing information on or through them.
If you do not agree with our policies and practices, do not download, register with or use this App. By downloading, registering with or using this App and, where applicable, ticking our consent boxes, you agree to this privacy policy. This policy may change from time to time (see "Changes to our privacy policy"). Unless such changes mean changes to your preferences, your continued use of this App after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.
Users under the age of 18: the App is not intended for anyone under 18 years of age, and we do not knowingly collect personal data from anyone under 18. If we learn we have collected or received personal data from anyone under 18, we will delete that information. If you believe we might have any information from or about a User under 18, please contact us at: support@trooyoos.com.

Identity of Data Controller

What information is collected?

We collect personal data from and about users of our App ("Data"):
1. directly from you when you provide it to us; and
2. automatically when you use the App.
We do not collect special categories of personal data such as information relating to or about the below:
1. Health
2. Racial or ethnic origin
3. Membership of a trade union
4. Membership of a political association, professional or trade association
5. Membership of a trade union
6. Religious beliefs or affiliations
7. Philosophical beliefs
8. Sexual orientation or practices
9. Biometric information
10. Criminal records
Data that you provide to us when you download, register with or use this App may include:
1. First name and last name
2. Email address
3. Phone number
4. Profile picture
5. Location
Data may also include:
1. information that you provide by filling in forms in the App such as first name, last name, email address and phone number. This includes information provided at the time of registering to use the App.
2. information that you provide when you complete user surveys;
3. information you provide to us when you report a problem with the App;
4. records and copies of your correspondence when you contact us;
5. details of transactions you carry out through the App;
6. your correspondence within the App with other users.
7. Third-party information collection
These third parties may use tracking technologies to collect information about you when you use the App. The personal data they collect may be associated with your Data or they may collect information about your online activities over time and across different websites, apps and other online services or websites.
We do not control these third parties' tracking technologies or how they may be used. If you have any questions about targeted content, you should contact the responsible provider directly.

How Data is collected

Automatic Data collection and tracking
When you download, access and use the App, it may use technology to automatically collect:
1. Usage details: when you access and use the App, we may automatically collect certain details of your access to and use of the App, including traffic data, location data, logs and other communication data and the resources that you access and use on or through the App.
2. Device information: we may collect information about your mobile device and internet connection, including the device's unique device identifier, IP address, operating system, browser type, browser type and mobile network information.
3. Stored information and files: the App also may access metadata and other information associated with other files stored on your device. This may include, for example, photographs. You will be asked for your consent to such access and use of your Data within the App. You can withdraw your consent at any time by deleting the App.
4. Location information: the App collects real-time information about the location of your device. We do not, however, continually collect user location data nor do we collect location data without the User being aware. We store the location of a user at set points, for example when you choose to update your location and when you create/edit an item. Some of our location-enabled services require your Data for the feature to work. You will be asked for your consent to such access and use of your Data within the App. Note, however, that opting out of the App's collection of location information will cause its location-based features to be disabled. You can withdraw your consent by deleting the App.
If you do not agree to us collecting this information, please do not create an account with us.

The technologies we use for automatic Data collection may include:

cookies (or mobile cookies): a cookie is a small file placed on your smartphone or device. It may be possible to refuse to accept mobile cookies by activating the appropriate setting on your smartphone or device. However, if you select this setting you may be unable to access certain parts of our App.
the cookies we use include:
1. Strictly necessary cookies: these are required for the operation of our App. They include, for example, cookies that enable you to log into secure areas of our App, or make use of payment services.
2. Analytical/performance cookies: these allow us to recognize and count the number of visitors on and to see how visitors move around the App when they are using it. This helps us to improve the way our App works, for example, by ensuring that users are finding what they are looking for easily. These cookies are used to collect information about how visitors use our App. We use the information to compile reports on general user traffic, conversion statistics and to help us improve the App. These cookies collect information anonymously.
3. Web Beacons: pages of the App and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related app statistics (for example, recording the popularity of certain app content and verifying system and server integrity).
4. Functionality cookies: these are used to recognize you when you return to our App. This enables us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region). By using the App, you agree to our placement of functionality cookies.
5. We will use this information to make our App more relevant to your interests.

Third-party software/services

We use the following third-party software/services to collect and process your personal data for the following reasons:
Getstreams: facilitates in-app communications
Google Firebase: Authentication, Performance monitoring & Crashlytics
Google Analytics: Feature usage and acquisition channel reporting
Paystack: Payment gateway
Onafriq: Mobile subscription payments

How we use Data and lawful basis for processing

Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our App. Specifically, Data may be used by us for the following reasons:
1. internal record keeping;
2. improvement of our products / services;
We use your Data to:
1. set up and operate your Trooyoos account (such processing is necessary for the performance of our contract with you).
2. verify your identity and carry out security checks in order to set up your account (such processing is necessary for the performance of our contract with you and necessary for us to comply with a legal obligation).
3. provide you with the App and its contents, and any other information or services that you request from us (such processing is necessary for the performance of our contract with you).
4. give you notices about your account, including expiration and renewal notices (such processing is necessary for the performance of our contract with you and necessary for us to comply with a legal obligation).
5. ensure that content from our App is presented in the most effective manner for you and your device for accessing the App (such processing is necessary for the performance of our contract with you).
6. carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection (such processing is necessary for our legitimate interests (to collect payment due, etc.)
7. notify you when App updates are available or provide through it (such processing is necessary for our legitimate interests (to allow us to provide changes to our software, or services)).
8. collect information from surveys that you sign up to take part in (such processing is necessary for our legitimate interests (to improve our services)).
9. manage your account, including processing payments and providing notifications, (such processing is necessary for the performance of our contract with you and is necessary for our legitimate interests (to process payments)).
The usage information we collect helps us to improve our App and to deliver a better and more personalized experience by enabling us to:
1. estimate our audience size and usage patterns (such processing is necessary for our legitimate interests (for running our services and to study how users use our App).
2. store information about your preferences, allowing us to customize our App according to your individual interests (such processing is necessary for our legitimate interests (for running our services).
3. speed up your searches (such processing is necessary for our legitimate interests (for running our services).
4. recognize you when you use the App (such processing is necessary for the performance of our contract).
5. provide us with information about how the App is running or whether there are any faults or issues with our services (such processing is necessary for our legitimate interests (for us to deliver a better service to you).
We use location data to:
1. provide information about free Items within a fixed distance from the User's set location (such information is necessary for the performance of our contract with you).
2. allow others to receive information about free items within their search (such information is necessary for the performance of our contract with you).

Keeping Data secured

We have implemented reasonable measures designed to secure your Data from accidental loss and from unauthorized access, use, alteration and disclosure, for example:
1. access to your account is controlled by a password and a username that is unique to you; and
2. we store your Data on secure servers in the United States of America.
The safety and security of your information also depends on you. Where you have chosen a password for access to our App, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in Trooyoos Chat system.
Unfortunately, the transmission of information via the internet and mobile platforms is not completely secure. Although we do our best to protect your Data, we cannot guarantee the security of your Data transmitted through our App. Any transmission of Data is at your own risk. We are not responsible for circumvention of any privacy settings or security measures we provide.
If you suspect that there has been a breach of the security of your data you should contact us at: support@trooyoos.com and include details of the nature, the date and the full circumstances of the breach.
On notification of such a breach, we will investigate the matter and, where appropriate and required by law, notify the relevant data protection regulator.

How personal data is shared and with whom.

to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of the Company's assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which Data held by the Company about our App users is among the assets transferred.
to fulfil the purpose for which you provide it. For example, if you give us a phone number, to use the "invite a friend" feature of our App, we will transmit the contents of that phone number and your message to the recipients.
for any other purpose disclosed by us when you provide the information.
to comply with any court order, law or legal process, including to respond to any government or regulatory request.
to enforce our rights arising from any contracts entered into between you and us.
if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

What choices you have with respect to how personal data is used.

We strive to provide you with choices regarding the Data you provide to us. This section describes mechanisms we provide for you to control certain uses and disclosures of your information. You may need to adjust the settings on your device to restrict the collection of information by the App but this may prevent you from accessing all of the features of the App.
1. Location Information: you can choose whether or not to allow the App to collect and use real-time information about your device's location through the device's privacy settings. If you block the use of location information, some parts of the App may then be inaccessible or not function properly. For example, users have the ability to only allow manual geolocation (rather than using their device's autolocating functionality), the provision of at least one piece of location data (i.e. the user's search location) is a requirement for the App to function.
Your rights with respect to personal data.
You have the following rights in relation to your Data:
1. Right to access: the right to request copies of the Data we hold about you at any time. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
2. Right to correct: the right to have your Data rectified if it is inaccurate or incomplete.
3. Right to erase: the right to request that we delete or remove your Data from our systems.
4. Right to restrict our use of your Data: the right to "block" us from using your Data or limit the way in which we can use it.
5. Right to data portability: the right to request that we move, copy or transfer your Data.
6. Right to object: the right to object to our use of your Data, including where we use it for our legitimate interests.
To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data, please contact us via this e-mail support@trooyoos.com .
If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. In Ghana, it’s the Data Protection Commission (DPC). We will respond to a request to access, correct or delete any data within 30 days of the date we receive the request.
We may not accommodate a request to change information if we believe the change would violate or breach any law or legal requirement or cause the information to be incorrect.

How long personal data is kept?

Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.
Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.
Upon deletion of an account, all Data will be removed as soon as possible, and always within 90 days of the deletion.

Changes to this privacy policy

We may update our privacy policy from time to time. If we make material changes to how we treat our users' Data, we will notify you by email or via the App. By continuing to use the App after notification, you will be deemed to have accepted any changes.
The date the privacy policy was last revised is identified at the top of the page. You are responsible for periodically visiting this privacy policy to check for any changes.

Information

Links to other websites

General

You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.
If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.
Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
This Agreement will be governed by and interpreted according to the laws of Ghana. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of Ghana courts.

Changes of business ownership and control

Trooyoos may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Trooyoos. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
We may also disclose Data to a prospective purchaser of our business or any part of it.
In the above instances, we will take steps with the aim of ensuring your privacy is protected.

Data Storage

Terms applicable In specific countries

Users in Côte d'Ivoire, this policy takes into account the requirements of the Protection of Data Act.
Users in Ghana, this policy has been developed in accordance with the Data Protection Act. (DPC)
Users in Nigeria, this policy takes into account the requirements of the Protection of Data Act.
Users in South Africa, this policy takes into account the requirements of the Protection of Data Act (South Africa) 2013.
Users in Kenya, this policy takes into account the requirements of the Personal Data Protection Act (Kenya)
Users in Rwanda, this policy takes into account the requirements of the Personal Data Protection Act (Rwanda)
Users in Egypt, this policy takes into account the requirements of the Personal Data Protection Act (Egypt)
Users in DR of the Congo, this policy takes into account the requirements of the Personal Data Protection Act (DR of the Congo)